Senior Service Desk Analyst Job Trends in London

Senior Service Desk Analyst
England > London

The median Senior Service Desk Analyst salary in London is £45,000 per year, according to job vacancies posted during the 6 months leading to 7 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
7 Mar 2026
Same period 2025 Same period 2024
Rank 371 - 482
Rank change year-on-year - - +179
Permanent jobs requiring a Senior Service Desk Analyst 13 0 5
As % of all permanent jobs in London 0.078% - 0.023%
As % of the Job Titles category 0.086% - 0.024%
Number of salaries quoted 1 0 5
10th Percentile - - £41,750
25th Percentile £42,500 - £42,500
Median annual salary (50th Percentile) £45,000 - £46,500
Median % change year-on-year - - +19.23%
75th Percentile £47,500 - £55,000
90th Percentile - - -
England median annual salary £34,375 £33,715 £40,313
% change year-on-year +1.96% -16.37% +23.00%

All Permanent IT Job Roles
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 15,189 13,049 20,551
% of permanent jobs with a recognized job title 91.53% 91.19% 94.27%
Number of salaries quoted 10,103 7,839 16,461
10th Percentile £37,000 £42,250 £39,500
25th Percentile £51,250 £56,250 £52,500
Median annual salary (50th Percentile) £73,801 £75,000 £72,500
Median % change year-on-year -1.60% +3.45% -0.20%
75th Percentile £95,000 £97,500 £95,000
90th Percentile £110,000 £120,000 £115,000
England median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -9.84%

Senior Service Desk Analyst
Job Vacancy Trend in London

Historical trend showing the proportion of permanent IT job postings featuring 'Senior Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in London.

Senior Service Desk Analyst job vacancy trend in London

Senior Service Desk Analyst
Salary Trend in London

Salary distribution trend for Senior Service Desk Analyst job vacancies in London.

Salary distribution trend for Senior Service Desk Analyst job vacancies in London

Senior Service Desk Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Service Desk Analyst within the London region over the 6 months to 7 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London - 4 £45,000 -
Senior Service Desk Analyst
England

Senior Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities in London

For the 6 months to 7 March 2026, Senior Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the London region featuring Senior Service Desk Analyst in the job title.

1 11 (84.62%) Microsoft 365
2 9 (69.23%) ITIL
2 9 (69.23%) Microsoft
3 8 (61.54%) ITSM
3 8 (61.54%) MCSE
3 8 (61.54%) Microsoft Certification
3 8 (61.54%) Microsoft Office
3 8 (61.54%) ServiceNow
4 7 (53.85%) Mentoring
5 6 (46.15%) A+ Certification
5 6 (46.15%) AWS
5 6 (46.15%) AWS Certification
5 6 (46.15%) Business Continuity
5 6 (46.15%) Remote Desktop
5 6 (46.15%) VMware
5 6 (46.15%) VMware Infrastructure
6 5 (38.46%) Windows
7 3 (23.08%) Document Management
8 2 (15.38%) Active Directory
8 2 (15.38%) Apple
8 2 (15.38%) Azure
8 2 (15.38%) Cisco
8 2 (15.38%) Citrix
8 2 (15.38%) Continuous Improvement
8 2 (15.38%) Customer Service
8 2 (15.38%) Degree
8 2 (15.38%) Incident Management
8 2 (15.38%) Microsoft Certified Professional
8 2 (15.38%) Mimecast
8 2 (15.38%) MOS

Senior Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (15.38%) SharePoint
Applications
1 8 (61.54%) Microsoft Office
Cloud Services
1 11 (84.62%) Microsoft 365
2 6 (46.15%) AWS
3 2 (15.38%) Azure
3 2 (15.38%) Mimecast
Communications & Networking
1 6 (46.15%) Remote Desktop
2 2 (15.38%) WebEx
General
1 10 (76.92%) Social Skills
2 6 (46.15%) French Language
2 6 (46.15%) Swedish Language
3 3 (23.08%) Finance
4 2 (15.38%) Law
5 1 (7.69%) Legal
Miscellaneous
1 2 (15.38%) Onboarding
1 2 (15.38%) Video Conferencing
Operating Systems
1 5 (38.46%) Windows
2 2 (15.38%) Windows 10
Processes & Methodologies
1 9 (69.23%) ITIL
2 8 (61.54%) ITSM
3 7 (53.85%) Mentoring
4 6 (46.15%) Business Continuity
5 3 (23.08%) Document Management
6 2 (15.38%) Continuous Improvement
6 2 (15.38%) Customer Service
6 2 (15.38%) Incident Management
6 2 (15.38%) Performance Improvement
6 2 (15.38%) Problem Management
6 2 (15.38%) Runbook
6 2 (15.38%) Service Delivery
6 2 (15.38%) Ticket Management
7 1 (7.69%) Information Capture
7 1 (7.69%) Proactive Monitoring
Qualifications
1 8 (61.54%) MCSE
1 8 (61.54%) Microsoft Certification
2 6 (46.15%) A+ Certification
2 6 (46.15%) AWS Certification
3 2 (15.38%) Degree
3 2 (15.38%) Microsoft Certified Professional
3 2 (15.38%) MOS
System Software
1 6 (46.15%) VMware Infrastructure
2 2 (15.38%) Active Directory
Systems Management
1 2 (15.38%) SCCM
Vendors
1 9 (69.23%) Microsoft
2 8 (61.54%) ServiceNow
3 6 (46.15%) VMware
4 2 (15.38%) Apple
4 2 (15.38%) Cisco
4 2 (15.38%) Citrix